Refund policy

We want you to love your Belina bag. If something isn't right, here's how returns and refunds work.

Return Window
You may request a return or exchange within 7 days of delivery. Items must be unused, unworn, and in their original condition with all tags and packaging intact.

Non-Returnable Items
Items marked "Final Sale," gift cards, and products damaged due to misuse are not eligible for return.

How to Initiate a Return
Email us at belinastore2@gmail.com with your order number and reason for return. Our team will guide you through the pickup or drop-off process.

Refund Process
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5-7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.

Exchanges
If you'd like a different size or variant, let us know when initiating your return and we'll arrange an exchange, subject to availability.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product, and we'll arrange a free replacement or full refund.

Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your card issuer or bank, as processing times vary. If you've done this and still have not received your refund, contact us at belinastore2@gmail.com.